Terms & Conditions of Service: One-Off Coaching Session

These Terms and Conditions ("Agreement") govern the one-off coaching session provided by Hannah Crawford of Thistle And Rose Arts ltd ("Coach", "we", "us", "our") to the client ("Client", "you", "your"). By booking and paying for a coaching session, you confirm that you have read, understood, and agreed to be bound by these terms.

1. Session Overview

  • The session will last 90 minutes and be conducted via Google Meet.

  • Upon payment, you will receive an automatic booking confirmation and meeting link via TidyCal.

  • The session will be recorded using TLDV, an AI meeting assistant. Recordings and transcripts will be made available to you after the session.

  • You will also receive a shared Notion journal, containing key session takeaways, journaling prompts, and relevant resources.

2. Payment Terms

  • The fee for the session is £295, payable in full at the time of booking.

  • No part of the session will be reserved or confirmed without full payment.

  • All payments are processed securely through the TidyCal platform.

3. Cancellations & Refunds

  • You may cancel your booking for a full refund up to 48 hours before the scheduled session start time.

  • Cancellations made within 48 hours of the session start time are non-refundable.

  • You are permitted one reschedule, which must be requested at least 24 hours in advance of your session. Further reschedules are not permitted.

  • Failure to attend or arrive within 15 minutes of the scheduled time is considered a no-show. No refunds or reschedules will be offered in this case unless otherwise agreed at the Coach’s sole discretion.

4. Upgrade to Full Coaching Package

  • If, within 60 days following the session, you choose to upgrade to the full coaching package priced at £4,444, your initial session fee of £295 will be deducted from the total price.

  • This offer is subject to availability and must be discussed with the Coach directly.

5. Use of Recordings and Materials

  • By participating in the session, you consent to the recording and transcription of the session via TLDV.

  • You retain access to the recording, transcript, and Notion journal for your own personal use.

  • These materials are for your reference and are not to be shared, reproduced, or distributed without prior written consent from the Coach.

6. Client Responsibilities

  • You agree to attend the session at the scheduled time and ensure you have a stable internet connection.

  • You may arrive however you are – with notes, questions, or simply in need of support.

  • If you intend to invite another person (e.g., business partner) to join the session, prior written notice must be provided.

7. Limitations & Liability

  • Coaching is a collaborative process, but no guarantees are made regarding outcomes or results.

  • The Coach is not a licensed mental health professional or financial advisor. Coaching should not be considered a substitute for medical, psychological, or legal advice.

  • To the fullest extent permitted by law, the Coach disclaims all liability for any direct, indirect, or consequential loss or damage arising from your participation in the session or your reliance on its content.

8. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.